Social Media and Business
icon4 03 26th, 2013| icon3Comments Off

The start of the year is always busy at Barix, with trade shows and 1001 new ideas to work on! This year we had the added work of rebranding the company – no small task as we have grown in the last years!

Keeping track of industry developments and getting feedback from customers can be difficult in such circumstances, and in the last year we have turned increasingly to social media as a source of information and a place to give and get feedback.

This blog is one example, and for years we’ve offered support to the Barix community through our forums. Just over a year ago we set up the “BarixAG”- youtube channel, which contains a mix of Solutions ideas and practical howtos. Specialist groups on LinkedIn are also a great way to keep abreast of issues, and to give and get advice from other industry professionals. Here are a few that we have found useful:

- Audio over IP for broadcast
- Broadcast Engineering and Technical Professionals
- Broadcast Professionals
- In-Store Music and Messaging Professionals
- On Hold Messaging Association – OHMA

… of course there are MANY more … but be careful! It is easy to let such things steal too much time as well!

.. we think that this is a key feature of Barix. The best IP Audio codec, STL device or automation controller won’t help you much if there is an issue “somewhere” in the system. Although an IP connection, once set up, is typically stable, things may go bad after some time .. being it a temporary issue at the ISP, the local router or an aging ethernet cable, the reasons are numerous.
Barix solutions can report various live statistics to help diagnose and are typically quite resilient to problems. However, at some stage, you, our customer, will probably have the need to talk to someone in person who is quick, competent  and able to help !
We are able to support in at least 5 world languages, and our staff does not ask about forms to be filled out and expensive hotlines to call. They just help.

We deem this an important part of Barix’ culture and it is one of the reasons why Barix is so highly regarded in the market.
Below is a recent customer feedback which speaks for itself.
We always appreciate to hear back from you, in such cases as well as in others where we could have done better !
Johannes

Good Morning!

My name is Shawn with Radio Asia in New Jersey. We have had a great deal of difficulty and frustration this week in getting our station back up and running after some technical issues caused by our ISP, Verizon. Finally after nearly 3 days we are back online with our Barix 500′s working flawlessly on both ends. This would not have been possible without the tireless efforts of both Andy who spent several hours and even large portion of “his own time” off the clock by assisting us, as well as Andrew and his fresh set of eyes approach yesterday. I cannot tell you how refreshing it was to know that at least as far as Barix is concerned, we received the HIGHEST level of Technical Support that we have come to expect and you guys never fail. You truly are the anomaly in that regard!

On behalf of my boss, Paul and myself, we extend our sincerest appreciation and gratitude to both Andy and Andrew for their professionalism and expertise. We are more than satisfied with the performance of the Barix products and your customer/tech support which is second to none!

Thanks very much and have a great weekend!!

Sincerely,

Shawn Newman
Radio Asia – NJ/PA/DC

Barix tests live chat module on website
icon4 10 8th, 2010| icon3Comments Off

All,

if you get to our website, you may notice that there is an invitation/button for live chat. We are currently experimenting with this, in an effort to improve our response to customers. We know that our offering is broad and generic, about anything in the Audio over IP and a lot in Ethernet IO space can be done using our products.  So .. it might be difficult to find the right information.

Bear with us if there are some hick-ups as we test the system. We are typically learning quickly :)

Johannes