.. we think that this is a key feature of Barix. The best IP Audio codec, STL device or automation controller won’t help you much if there is an issue “somewhere” in the system. Although an IP connection, once set up, is typically stable, things may go bad after some time .. being it a temporary issue at the ISP, the local router or an aging ethernet cable, the reasons are numerous.
Barix solutions can report various live statistics to help diagnose and are typically quite resilient to problems. However, at some stage, you, our customer, will probably have the need to talk to someone in person who is quick, competent and able to help !
We are able to support in at least 5 world languages, and our staff does not ask about forms to be filled out and expensive hotlines to call. They just help.
We deem this an important part of Barix’ culture and it is one of the reasons why Barix is so highly regarded in the market.
Below is a recent customer feedback which speaks for itself.
We always appreciate to hear back from you, in such cases as well as in others where we could have done better !
Johannes
Good Morning!
My name is Shawn with Radio Asia in New Jersey. We have had a great deal of difficulty and frustration this week in getting our station back up and running after some technical issues caused by our ISP, Verizon. Finally after nearly 3 days we are back online with our Barix 500’s working flawlessly on both ends. This would not have been possible without the tireless efforts of both Andy who spent several hours and even large portion of “his own time” off the clock by assisting us, as well as Andrew and his fresh set of eyes approach yesterday. I cannot tell you how refreshing it was to know that at least as far as Barix is concerned, we received the HIGHEST level of Technical Support that we have come to expect and you guys never fail. You truly are the anomaly in that regard!
On behalf of my boss, Paul and myself, we extend our sincerest appreciation and gratitude to both Andy and Andrew for their professionalism and expertise. We are more than satisfied with the performance of the Barix products and your customer/tech support which is second to none!
Thanks very much and have a great weekend!!
Sincerely,
Shawn Newman
Radio Asia – NJ/PA/DC